Account Manager - Hydrogen

Our Story


TFP Hydrogen a leading international Advanced Materials manufacturing company located Launceston, Cornwall, currently has a unique career opportunity to join our business development team.

At TFP, we develop and manufacture high-performance nonwoven materials and coatings for hydrogen fuel cells and electrolysers - offering not just a diverse product range but the capability to tailor materials to meet specific
performance requirements. Our products serve applications in a wide
variety of fields including surface engineering of composites, fire
protection, thermal insulation, power storage, and various
electrochemical applications. Our customers make parts using our
materials for parts on planes, hockey sticks, electric vehicles, fighter
planes, hydrogen fuel cells, and electrolyzers.

At TFPH, a crucial part of our ethos is working in partnership with our
customers to develop solutions for their technically demanding
challenges. Our expertise is drawn from an extensive knowledge of
working with a wide range of polymers, particulates, and specialty
fibres. This experience ensures that we continue our 35-year tradition
of delivering customised material solutions for our customers.


Your Opportunity

We provide a challenging, enthusiastic, and rewarding work environment and
have developed a goal-oriented and highly productive team. We are
looking for a same-minded individual who can support our business
development and customer service processes and initiatives.

The ideal candidate should have a background in green hydrogen, with
knowledge of the elcotrlyser market. The primary objective of this role
is to obtain new business by increasing sales at exisiting accounts and
to get material specified into new products and markets.

This will include, but not be limited to:

New Customer Acquisition

Manage and challenge prospect’s expectations
Succesfully spec in and win new business
Gain an understanding of the needs of potential customers and provide relevant solutions
Give presentations in person professionally and competently
Answer technical questions and work with TFP personnel to deliver the best solution
Promptly provide recommendations, samples, and quotes to the prospect
Report on volume demand, timeline, and application internally

Key Account Management

Further penetration into key customer organizations
Complete quarterly business reviews with key customers
Manage and challenge customer expectations
Ensure enquiries, requested information, and samples are processed promptly
Forecast 1 yr, 3r, and 5 yr volume demand
Create and manage supply agreements
Manage non-disclosure agreements

Marketing and Communication

Research and prospect to help identify new business opportunities where TFP’s
advanced materials and capabilities may be applied.
Understand the EAP customer base and support the marketing team where needed

Maintenance and Reporting

Ensure that the data in CRM is correct and processes are followed

This a remote position ideally located in the south of the UK working from
home and TFPH Launceston office where you will be expected to visit on a
regular basis

Ability to travel across Europe / Asia / Pacific (30%)

What will make you successful?



B.S. or B.A Degree, ideally, in physical science such as Chemistry, Material
Science, Physics, or Engineering. Equivalent training/professional
experience will be considered.
Demonstrated profession experience preferably in an green hydrogen/engineering/materials environment
Microsoft Office – Word, Excel (Pivot Tables/Analysis), PowerPoint, CRM Database use and maintenance
Have exceptional verbal and written communication skills and the confidence
to use it to persuade our customers to expand their purchases of our
products.
Interact, and work efficiently with motivation and enthusiasm within all departments of TFP, to continuously improve business processes and resolve issues of service, product availability, and product quality for customers
Requires a high level of concentration at all times to interpret often complex customer requirements.
Ability to prioritise, interpret, think creatively, and plan for contingencies
An authentic and customer-oriented approach for our new and existing customers
Communication Style – Active Listener, Credible and persuasive verbal skills, Ability to write clear, concise, and engaging communications
Positive, self-motivated, and team orientated
Demonstrates a Caring attitude: Treats colleagues, customers, and visitors with respect, kindness and inclusivity.
Demonstrated a Responsible attitude: Assumes personal responsibility for actions, making ethical decisions that benefits our customer, community, and the environment, whilst upholding the best interest of the business.
A Forward-thinking outlook: respectfully challenges ways of working and contributes to the culture of ongoing improvement.


Why choose Us?

We are offering a competitive salary and benefits including;

The chance to pave your career with a global leading green hydrogen technology company and electrochemical materials specialist
A range of learning & development programmes
25 days’ holiday per year (pro rata)
Free health cash plan so you can claim back cash for a range of medical expenses
Wellbeing support which includes a 24/7 employee assistance programme (EAP)




If this sounds like you and you have an interest in working for James Cropper PLC please apply today!

We reserve the right to close the vacancy earlier should we identify a
suitable candidate or receive a sufficient volume of applications.

Our job applicant privacy policy is available https://www.jamescropper.com/i...

Why Technical Fibre Products?

Technical Fibre Products (TFP) is a speciality wet-laid nonwoven manufacturer, producing a diverse range of high performance veils and mats for an array of challenging applications. TFP primarily operates within the Automotive and Aerospace markets whilst also providing cutting edge solutions in the Defence, Energy, Consumer Electronics, Industrial, Construction and Healthcare markets. Our customers are leaders in their chosen fields.

Our core capability is working in partnership with customers to provide solutions for technically demanding challenges. Whilst the portfolio readily provides immediate solutions, many products are developed specifically to meet the unique needs of customers for both high and low volume requirements.

https://www.tfpglobal.com/