Inside Sales Representative

The Company

Technical Fibre Products (TFP), a leading international Advanced Materials
manufacturing company located in the Albany, NY area, currently has a
unique career growth opportunity to join our client services and
business development team.

At TFP, we develop and manufacture high-performance nonwoven materials and coatings for hydrogen fuel cells and electrolyzers - offering not just a diverse product range but the capability to tailor materials to meet specific performance requirements. Our products serve applications in a wide variety of fields including surface engineering of composites, fire protection,
thermal insulation, power storage, and various electrochemical
applications. Our customers make parts using our materials for parts on
planes, hockey sticks, electric vehicles, fighter planes, hydrogen fuel
cells and electrolyzers.

At TFP, a crucial part of our ethos is working in partnership with our customers to develop solutions for their technically demanding challenges. Our expertise is drawn from an extensive knowledge of working with a wide range of polymers, particulates, and specialty fibers. This experience ensures that we
continue our 35-year tradition of delivering customized material solutions for our customers.

Summary:

We provide a challenging, enthusiastic, and rewarding work environment and have developed a goal-oriented and highly productive team. We are looking for a same-minded individual who can support our business development and
customer service processes and initiatives. The ideal candidate will be able to learn about our capabilities and confidently communicate a narrative in which the customer can understand and relate to. Should this be a good fit, there would be a natural transition into a business development role managing both key accounts and growth accounts.

Key Accountabilities:

Sales Concierge
Lead follow-up and initial qualification - Confirm interest and potential.
Register in CRM (Customer Relationship Management) software.
Assist Business Development with setting appointments when appropriate.
Sample packet preparation, tracking, and follow-up –This position would
prepare and provide samples of TFP’s Advanced Materials to existing and
potential new customers as requested; ensure the request meets trade
compliance regulations, timely follow-up is completed, and coordinate
calendars to track and obtain evaluation results.
Support US sales team members with CRM

Manage House Accounts

Provide a focal point for customers, touching base routinely, building customer loyalty and enquiring about the possibility of new opportunities.
Ensuring inquiries, requested information and samples are processed
promptly.
Responsible for budgeting and forecasting House Accounts.

Prospecting
Lead generation – Research and prospecting to help identify new business
opportunities where TFP’s advanced materials and capabilities may be
applied.
Gain an understanding of the needs of potential customers and
provide relevant solutions.

Marketing and Communication
Support tradeshows and conferences
Own the team’s budget and ensure shows are scheduled for the current and following fiscal years
Logistics – shipping of the booth, marketing material and scheduling of required services
Travel to tradeshows and ensure the team is organized and on schedule
Start conversations with people walking by
Understand the US customer base and support the marketing team where needed
Customer/Prospect Outreach - Coordinate lead follow-up from webinars, tradeshows, and conferences utilizing CRM.

CRM Maintenance and Reporting
Ensure that the data in CRM is correct and processes are followed.
Creates and manages team reports in CRM. Extract required information when
necessary.
Assist in the compilation of monthly reports.
Tracking non-disclosure agreements with our customer

The successful candidate will have;

US Citizenship or Greencard holder
B.S. or B.A Degree with some science and mathematics coursework. Ideally, in
physical science such as Chemistry, Material Science, Physics, or
Engineering. Equivalent training/professional experience will be
considered
1-3 years of business experience, preferably in an industrial/engineering/materials environment.
Ability to prioritise, interpret, think creatively and plan ahead for contingencies
An authentic and customer-oriented approach for our new and existing customers
Positive, self-motivated, and team orientated
Competent Microsoft Office and CRM Database use and maintenance

Benefits

We offer comprehensive medical, vision, and dental insurance and a company matching 401K plan.

This is an office based position, working Monday through Friday, typically
from 8:00 to 16:00 based in Schenectady. There is some opportunity for
flexibility within this work schedule to meet individual needs.

Travel by plane will be required up to 5 times per year.

You must be willing to submit a background investigation as part of the selection process.

Why Technical Fibre Products?

Technical Fibre Products (TFP) is a speciality wet-laid nonwoven manufacturer, producing a diverse range of high performance veils and mats for an array of challenging applications. TFP primarily operates within the Automotive and Aerospace markets whilst also providing cutting edge solutions in the Defence, Energy, Consumer Electronics, Industrial, Construction and Healthcare markets. Our customers are leaders in their chosen fields.

Our core capability is working in partnership with customers to provide solutions for technically demanding challenges. Whilst the portfolio readily provides immediate solutions, many products are developed specifically to meet the unique needs of customers for both high and low volume requirements.

https://www.tfpglobal.com/