Technical Support Analyst

We have a vacancy in the Group Information Systems Department for a Technical Support Analyst who will be required to support and implement IS solutions, manage all aspects of the IS infrastructure including the core strategic platforms.

Working closely with all departments & entities of the James Cropper Group, providing a high standard of service delivery including resolving issues, providing advice & support to our customer community plus identifying improvements & opportunities to add value to the business through the use of systems.
With at least three years relevant experience you should be of graduate calibre and have excellent communication, prioritisation and organisational skills, demonstrating a positive, flexible approach to work. Good analytical, problem solving skills, handling complexity & attention to detail are essential. Advantageous would be prior experience in medium - large scale project deployments with developed or developing project management skills. Evidence of working effectively across multiple business entities / functions, interacting with staff at all levels in the organisation are required, together with skills and knowledge of a range of server hardware and software packages.

Key skill areas would include the full Microsoft product suite, including Active Directory management and group policy configuration. Additional experience with networks, firewalls and telephony systems would be advantageous. You will be required to provide out of hours support either on a rotating on-call basis or to support planned maintenance / project schedules.

Why James Cropper PLC?

James Cropper is a specialist paper and advanced materials manufacturer in north-west England with a strong ambition to grow in its chosen markets. This is a fantastic opportunity to join a rapidly-growing listed company with more than 175 years of heritage that thrives on innovation.

A business of around £100m, it has important market shares in the USA, China, the Far East, Europe and the UK. We are renowned globally for colour expertise, dedicated responses to challenging custom projects and award-winning commitment to the highest standards of sustainability.