The role of the Technical Support Analyst is to deliver high-quality Business As Usual services to the group and ensure support and service delivery processes are followed to meet business needs. This role is a hands-on position in maintaining business services, IT systems and operations, provisioning, project communication & control. This position is a customer-facing role, and it requires that you establish excellent engagement throughout the group, manage expectations manage expectations and work in a team to achieve operational service delivery excellence. This role reports to the Projects, Process and Delivery Leader.
Your will be responsible for;
Assist in the review and implementation of new systems and the development of future IS strategies.
Provides advice and support to teams and individuals to identify systems improvements, resolve issues and identify opportunities to add value to the business through the use of systems.
Supports other members of the IS Department as necessary including the identification of technical solutions to business problems.
Manage end-user change requests through the appropriate documentation and procedures within the IS Department.
Executes investigations in support of systems requirements, liaising with the IS Development team and other colleagues in the delivery of any changes.
Preparation of operating procedures, technical documentation, reports and other supporting information in conjunction with other ISD staff and end-users to ensure knowledge sharing across the department.
Prepares and delivers training material to end-users.
Supports users in the use of generic applications software
Will have access to, and responsibility for, Systems Administration, PC Hardware and Software installations and configurations, Infrastructure and other core systems facilities, which are provided, supported and maintained by the Group IS Department
What will make you successful?
Along with proven experience in a similar position you will have;
Infrastructure, software and hardware (e.g. Virtualisation, RDS, Networking, firewall technologies, Active Directory, PC, software & cloud deployment, Microsoft365, Exchange Administration, Azure AD and SharePoint).
Supporting knowledge of telecommunications.
A good understanding of industry standards and cybersecurity, e.g. including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL.
Understanding of project management principles. Excellent coordination skills.
Ongoing technical skills developments and certification where required.
Experience in working on IT Service Delivery
Excellent skills in standard Windows Office applications – Word, Excel & PowerPoint, Office 365. Experience in SharePoint & planning tools such as MS Project is desirable but not essential.
Why choose Us?
We are offering a competitive salary and benefits including;
The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes
We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
25 days’ holiday per year (pro rata) plus bank holidays
Free health cash plan so you can claim back cash for a range of medical expenses
Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest
**Please note this is a fixed term contract opportunity with a minimum of 8 months **
If this sounds like you and you have an interest in working for James Cropper PLC please apply today!
We reserve the right to close the vacancy earlier should we identify a suitable candidate or receive a sufficient volume of applications.
Why James Cropper PLC?
James Cropper is a specialist paper and advanced materials manufacturer in north-west England with a strong ambition to grow in its chosen markets. This is a fantastic opportunity to join a rapidly-growing listed company with more than 175 years of heritage that thrives on innovation.
A business of around £100m, it has important market shares in the USA, China, the Far East, Europe and the UK. We are renowned globally for colour expertise, dedicated responses to challenging custom projects and award-winning commitment to the highest standards of sustainability.